WIDS offers support to meet your needs. Use these methods to get the help you need.
Contact WIDS Tech Support M-F, 8:30 a.m. - 5 p.m. CST.
Help Desk Phone: (800) 677-9437 or complete the form at the right to contact the WIDS Help Desk.
Get the fastest responses to your questions, by ensuring our technician has all of the symptoms and details. Here are some questions to consider before your call:
1. What project or site location were you working in when you encountered the problem?
2. What were the steps leading up to the function that gave an error?
3. What is the error code or message (if there was one)?
WIDS Site Connection Support for Site Administrators
What happens if your site is down or the application freezes? In the unlikely event your site is not accessible, contact Yahara WIDS tech support. Please leave a message if you are not connected to a live person right away. That just means we are helping someone else. We will get back to you very soon!
Also remember to leave your name, organization, phone number, email address, and a brief description of the problem.
Connection Support Phone: 1-877-423-6948 (press 2 for support)
Emergency Support: For emergency issues (website down or unusable) use the Emergency Support Line. If you are calling after hours, or if the help desk number goes to voicemail, contact Yahara technical staff by leaving a message in the emergency support mailbox: 1-877-423-6948, then press 9.