We value our clients and believe they are the most important part of our business. That’s why we offer quick solutions to your technical questions.
WIDS Support for Site Administrators
If you need help using the WIDS curriculum management application, scheduling WIDS training, or planning WIDS implementation for your organization, your WIDS Coach/Consultant would love to help! Contact her/him via email or phone for expert support and suggestions. Not sure who your WIDS Coach is?
Phone: (800) 677-9437.
WIDS Technical Troubleshooting Support for Site Administrators
If your WIDS application seems to be misbehaving, get answers quickly so you can move forward.
Contact WIDS Tech Support M-F, 8:30 a.m. - 5 p.m. CST.
Email: Technical Support
Phone: (800) 677-9437
Get the fastest responses to your questions, by ensuring our technician has all of the symptoms and details. Here are some questions to consider before your call:
1. What project or site location were you working in when you encountered the problem?
2. What were the steps leading up to the function that gave an error?
3. What is the error code or message?
WIDS Site Connection Support for Site Administrators
What happens if your site is down or the application freezes? In the unlikely event your site is not accessible, contact Yahara WIDS tech support. Please leave a message if you are not connected to a live person right away. That just means we are helping someone else. We will get back to you very soon!
Also remember to leave your name, organization, phone number, email address, and a brief description of the problem.
Email: WIDS Support
Help desk number: 1-877-423-6948 (press 2 for support)
Emergency Support: For emergency issues (website down or unusable) use the Emergency Support Line. If you are calling after hours, or if the help desk number goes to voicemail, contact Yahara technical staff by leaving a message in the emergency support mailbox: 1-877-423-6948, then press 9.
We are all in this TOGETHER! We promise to get you the help you need quickly!
Version 7.5 Support